LOUIS LUEPKE IV
Account Management & Client Operations

A decade of customer success, built on real results.

Strategic leader who's spent a decade inside client accounts, onboarding operations, and business metrics — turning what works for one account into scalable systems for hundreds. Equal parts relationship builder and process architect. Currently exploring new opportunities.

661-645-4049 louieluepke@gmail.com linkedin.com/in/louieluepkeiv
Portrait of Louis Luepke IV
Louis Luepke IV
01Professional Summary

Results-driven leader with a decade of experience spanning account management, business operations, and client onboarding strategy. Built and scaled the operational frameworks — onboarding systems, intake processes, cross-team workflows — that high-value client portfolios run on, while personally managing the relationships and revenue outcomes inside them.

Deep experience analyzing business metrics and intake operations for home services clients, translating operational gaps into scalable systems, and aligning sales, marketing, and delivery teams around a single source of truth.

10Years in Account Management
100sClients Managed
02Core Competencies
ABusiness Operations & Process Design
BStrategic Account Management
COnboarding & Workflow Systems
DBusiness Metrics & Intake Analysis
ERevenue Growth & Retention Strategy
FCross-Functional Team Leadership
GClient Success & Lifecycle Management
HData Analysis & ROI Tracking
03Client Statements
"

I had the pleasure of working with Louie and was consistently impressed by his expertise in digital marketing, strategic thinking, and ability to deliver measurable results. He was proactive, collaborative, and always focused on driving growth through data-driven decisions. I would highly recommend him to any organization looking for an exceptional digital marketing professional.

Lilah Wiatr
Chief Growth Officer
"

Louie is always a pleasure to work with. He has extensive knowledge of web marketing, SEO optimization, and analytics, and does an excellent job of turning data into meaningful insight and results. His professionalism, responsiveness, and ability to understand both the technical and business sides of digital marketing make him a valuable asset to any project. I highly recommend working with him.

Mike Nichelson
Owner, Mattex
"

We had the privilege of working with Louie Luepke for several years. His expertise and analytical skills greatly contributed to our success in managing our website, social media, and SEO initiatives. Louie's strategic vision and deep understanding of digital marketing not only enhanced our online presence but also played a crucial role in driving significant growth for our business.

Mary Jean Anderson
Former Owner
04Professional Experience
FEB 2025 — JUL 2026Scorpion · Valencia, CA
Senior VIP Account Manager
Scorpion
  • Manage a portfolio of high-value enterprise and VIP clients, serving as strategic advisor across paid media, SEO, and lead generation channels
  • Analyze client business metrics and intake operations to identify inefficiencies and recommend process improvements beyond marketing performance
  • Develop and execute growth plans that align marketing investments with client revenue objectives
  • Drive account retention and expansion through proactive relationship management and performance optimization
  • Partner with internal marketing, sales, and operations teams to deliver integrated client solutions
  • Analyze campaign performance and provide data-driven recommendations to maximize ROI across SEO, PPC, and paid media
MAY 2024 — FEB 2025Scorpion
Director of Client Onboarding Strategy
Scorpion
  • Designed and launched a company-wide onboarding framework improving client activation, engagement, and early performance outcomes
  • Led cross-functional teams across sales, marketing, and delivery to streamline onboarding and reduce friction
  • Built scalable systems and best practices that increased operational efficiency and consistency
  • Partnered with executive leadership to align onboarding strategy with go-to-market and long-term growth objectives
  • Identified gaps between sales expectations and delivery capabilities, influencing packaging and GTM alignment
JAN 2023 — MAY 2024Scorpion
Director of VIP Account Management
Scorpion
  • Led and mentored a team responsible for a portfolio of high-revenue VIP client accounts
  • Developed strategic growth initiatives that increased client engagement, retention, and account expansion
  • Implemented coaching programs and operational improvements that elevated team performance
  • Served as escalation point for key client concerns, resolving issues and protecting revenue
  • Contributed to revenue expansion through upselling and strategic account growth
SEP 2022 — JAN 2023Scorpion
Senior VIP Account Manager
Scorpion
  • Managed high-value client relationships with a focus on revenue growth, retention, and satisfaction
  • Advised clients on marketing investment and budget allocation to maximize business results
  • Collaborated with internal stakeholders to ensure successful campaign execution against client goals
APR 2022 — SEP 2022Scorpion
VIP Account Manager
Scorpion
  • Strengthened client relationships through proactive communication, strategic planning, and performance reviews
  • Improved campaign effectiveness through ongoing optimization of marketing strategies
JUN 2020 — APR 2022Scorpion
Senior Account Manager
Scorpion
  • Managed a diverse portfolio of clients, delivering strategic guidance and growth recommendations
  • Coordinated cross-functional teams to ensure successful execution of digital marketing programs
  • Built long-term client partnerships resulting in strong retention and revenue performance
APR 2017 — JUN 2020Scorpion
Account Manager
Scorpion
  • Managed and grew a portfolio of hundreds of client accounts across HVAC, plumbing, and electrical industries
  • Developed and executed digital marketing strategies to increase visibility, lead generation, and revenue
  • Built strong client relationships contributing to high customer satisfaction and retention
  • Identified opportunities to expand services and increase account value
05Earlier Experience
Sales & Marketing Director
CBC Cleaning and Restoration
Led business development and marketing initiatives to drive revenue growth and customer acquisition.
Recreation Leader
City of Santa Clarita
Coordinated community programs and events while developing communication, organization, and leadership skills.
HVAC Technician & Project Manager
Johnson Controls
Delivered technical service and customer support while managing project timelines, resources, and client satisfaction.
06Outside of Work
Louis Luepke IV with his family
The Luepke Family

I've been married to my amazing wife for 12 years, and we have two incredible kids — our son plays baseball, and our daughter is a competitive dancer. In my free time, I play slow pitch softball, read (favorites are The Lord of the Rings and Dungeon Crawler Carl), and build Lego.